We’ll help you understand your customers and how they are interacting with your site. Our team of analysts and user researchers will dig into your customers’ behavior, so you can uncover actionable and valuable insights. ## Analytics We’ll bring the story to your data. You’ll understand what customers are doing today and where they are getting stuck. We review your existing analytics tools and may also recommend additional tools for click tracking and behavioral analysis. ## Surveys Talking to customers is a key part of understanding where they are getting stuck. Our research experts will create a research plan, collect the data, and analyze the feedback from your customers. ## Usability Research We’ll uncover the top problems for customers on your site using usability testing. We conduct both moderated and unmoderated research. Our research experts will handle the whole process, from the research plan, script, recruiting, analysis to the final executive summary.