How we’ll design and validate exceptional user experiences

Leveraging the power of data and extensive research, we’ll provide valuable UX research insights and strategic guidance to enhance top-notch experiences specifically designed to drive conversions.

We employ methods that allow us to dig into the needs of your users beyond their interaction with your experience to come up with a truly delightful and helpful solution to your user’s problems. Our team of UX researchers supports a variety of research methods, including:

Expert reviews including Cognitive Walkthroughs and Heuristic Evaluations
Usability Evaluation
Customer discovery interviews
Card Sorting and Tree Testing
Surveys - including Intercept and Email based surveys
Research Roadmap creation and prioritization
Research Strategy
A/B Testing
Click tracking analysis

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Our Simple and Seamless Approach

Our experienced team brings a wealth of knowledge in UX research. Trust us to deliver comprehensive services tailored to each stage of your UX research process.

Core Services

Customer Satisfaction and Pain Points Monitoring

We track your customers’ experience at every key step in their journey. Our ongoing monitoring partnership will include:

Launching and monitoring intercept surveys strategically placed at key steps along the customer journey
Gathering insights and providing actionable insights and prioritized recommendations to inform your UX strategy
A monthly call to discuss learnings from surveys and identify new opportunities and priorities

Research Operations Management

We create and manage your end-to-end research operations. We will partner with your team to support research goals and organize UX research execution while taking care of the time-consuming side of operations with:

Managing recruitment, screening, scheduling and compensation for participants
Providing guidelines for consent, storage & protection of personally identifiable information (PII)
Providing tools for managing and synthesizing research insights
Guidance & maintenance of research tools your team should be implementing
As needed: create and run workshops for your team to understand the role of research operations